Return Policy
60-Day Money-Back Guarantee
Try it risk-free. If Lumi doesn't eliminate your odor problem, we'll refund every penny. No questions asked.
We stand behind every bottle.
We've sold over 1 million bottles of Lumi to customers who were skeptical, frustrated, and ready to give up on shoe odor. Most had tried everything else first. We know how it feels to spend money on a product that doesn't deliver.
That's why our guarantee is simple: use Lumi for up to 60 days. Follow the routine. If you're not genuinely satisfied with the results, contact us and we'll issue a full refund. No hoops, no fine print, no hassle.
We can make this promise because the product works. With a 4.4-star average across 32,000+ verified reviews, the vast majority of customers see results within the first week. But we want you to feel completely confident trying it — and this guarantee removes all the risk.
How It Works
Try it for up to 60 days
Use the product as directed. Give it a real shot — most customers notice a difference within the first 2–3 uses.
Not satisfied? Let us know
Email us at lumi.help@gmail.com with your order number. Tell us what happened — we genuinely want to understand your experience.
Get your money back
We'll issue a full refund to your original payment method. No return shipping required. No restocking fees. No runaround.
Policy Details
Eligibility Window
Refund requests must be made within 60 days of your original purchase date. This gives you ample time to try the product, follow the recommended routine, and evaluate the results.
How to Request a Refund
Email lumi.help@gmail.com with your order number and a brief description of your experience. We typically respond within 1 business day.
Refund Method
Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement.
Returns & Shipping
You do not need to return the product. We trust our customers and don't want you to pay for return shipping. Keep it, give it to a friend, or recycle it.
Damaged or Defective Products
If your product arrives damaged, leaking, or defective, contact us immediately and we'll send a free replacement — no need to wait 60 days. We'll also cover return shipping if needed.
Bundles & Multi-Product Orders
The same 60-day guarantee applies to all products in your order, including bundles. If you're unsatisfied with any product, we'll refund the full order or just the item in question — your choice.
"I've reordered this several times now. Scent is awesome. I use it every day after 9 hours in a pair of shoes at work. I rotate shoes and I haven't had to throw a pair away due to smell since I started using this spray about two years ago."
— Josh H. • Verified Customer
Ready to try it risk-free?
60 days. Full refund. No questions asked.
Shop NowFree shipping on orders over $35
Have questions about our guarantee? Email us at lumi.help@gmail.com
We typically respond within 1 business day.